An ATM estate that size is serviced by field engineers who are rarely at a desk, on behalf of banks who want evidence — not assurances — that their machines were attended to.
Enterprise ERP and field-service mobile app for a UAE facility-services company monitoring, logging, and servicing 7,000+ ATMs on behalf of regional banks — a client portal with live telemetry, field surveys, and audit reports.
The mobile side is the part that matters: the engineer in front of the machine is the source of truth, and everything the bank sees is generated from what they captured on site.
The published delivery spans an enterprise ERP, a field-service mobile application and a bank-facing client portal. Field surveys, service logs and captured evidence supply the records that support telemetry views and audit reporting across an estate of more than 7,000 ATMs.
These surfaces have different users and responsibilities. The engineer on site records the work, the operating organization coordinates service, and the banking client needs a usable view of its estate. The integration boundary matters because a record captured in one workflow has to retain its meaning when it appears in another.
A review of a comparable system should trace one service action from the mobile input to the report the client sees. Identify who owns the record, which changes need approval and what happens when a submission or integration fails. These are review recommendations, not a disclosure of this client's internal database or synchronization protocol.
The published case establishes delivery across the stated estate and the ERP, mobile and portal scope. It does not publish a controlled performance benchmark, downtime reduction or a quantified saving. Client identification and further evidence can be discussed on request.
Use the software architecture review checklist to collect the evidence for a new platform. For an existing system under consideration for replacement, compare the options with the refactor versus rewrite guide.